The trend for Unified Communications (UC) is sweeping the world, with the UC market size expected to triple by 2023, passing the $96 billion mark on the back of growth in BYOD, cloud, virtualisation and increasing acceptance of video as a business communication tool.
Telecommunications services across fixed line, mobile and data are indispensable to business today, but they are often viewed as a sprawling, complex cost centre managed across multiple departments.
Even in the most outwardly advanced enterprises, the processing of invoices for technology and telecommunication services tends to be approached in outdated and time-consuming ways.
Knowing and understanding individual customers, customer sentiment and customer market trends has become something of a Holy Grail for companies worldwide.
Brand building is a multi-billion dollar business, with companies investing heavily in developing effective marketing and customer experience management strategies. Often an overlooked component is management of technology and telecoms channels.
The Bring Your Own Device (BYOD) approach to the mobile enterprise has quietly infiltrated businesses across South Africa. Its advantages, including handset provisioning cost savings for the organisation and freedom of choice for employees, have helped entrench the BYOD approach.
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