Telephony and Unified Communication (UC) systems is one of the most highly used and essential business assets, from sales and support activities, to inter-branch and international operations.
As companies face increasing challenges, enterprise connectivity brings major opportunities for improving productivity and flexibility by sharing information.
Technology and Telecoms Expense Management uncovers a great deal more than the cost of calling
Mobility is a top of mind issue for most local enterprises, but not just for the convenience it offers
Understanding customer engagement is critical for overall business strategy. The organisation needs to know how many customers interact with it, how often, why they are engaging, and how business should adapt its operations or product offerings to improve customer experience.
With communications being a growing component of the overall cost of doing business, effective management of telecoms procurement, allocations and use is crucial in keeping costs down
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